Returns policy and procedure
Under the Distance Selling Regulations, you may return the Goods to us if you are not satisfied with them provided they are returned in the same condition in which they were sent within 7 working days from the day after you receive your Goods). Please follow the below details to return your order:
Please ensure when returning items that they are returned in their original branded shoe box, unworn and re-sellable as new. Please DO NOT apply tape directly to the branded shoe box.
UK Customers *
Orders can be returned using one of the following methods:
- Collect + -We highly recommend that you use this trackable service. Collect+ have over 4000 local stores open every day early 'til late. To find your nearest drop off point, please visit www.collectplus.co.uk/cloggs
- Your own postage method. If you want to use an insured service, for your protection we strongly recommend you use a Recorded or traceable Delivery Service against which you are insured in the event of loss, as we cannot be responsible for returned goods unless we have signed for them at our warehouse.
- Royal Mail label - Return via your local Post Office. This is not an insured service.
Please be aware that we cannot be held responsible for items until they reach our warehouse. Please ensure that a receipt is obtained when using any of the above options - this is your proof of return, and will be required if the item you are returning does not arrive at our warehouse.
* Please note you are responsible for bearing the cost of return for a refund. For our customer's convenience we provide returns labels enabling you to return using one of the above methods, and this service is charged at £5.95 which will be deducted from your refund to cover the cost of return postage.
Cloggs, Unit 23 Gravelly Industrial Park, Gravelly Hill, Birmingham, B24 8HZ.
No claims can be processed unless these conditions are strictly adhered to.
Orders must be placed by 4pm for all delivery options.
Our Next Day delivery option is a working day service and is a cost of £5.95. Therefore, orders placed after 4pm on Friday will be despatched on Monday for delivery on Tuesday.
Standard Delivery is £3.95, and is a 3-5 working day delivery.
UK working days - Monday to Friday excluding public and bank holidays
Delivery will take longer for remote post code areas
Please note, when using our Cloggs prepaid returns label and returning an item for a Refund, there will be a £5.95 deduction from the refund to cover the postage costs incurred to return your order.
Our carrier will deliver your parcel between 8am and 6pm, dependent on the delivery service selected. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can re-arrange delivery.